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What will my employees be
able to do as a result of attending this workshop?
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- State the benefits of working as
a team
- State the service levels currently
provided by the team to their customers
- Create a set of team guidelines, which
can be adopted on completion of the
workshop, to improve team effectiveness
and enhance customer service levels
- Identify existing weaknesses within
the team
- Demonstrate the added value of a team
effort in comparison to individual efforts
- Identify the personalities within
the team
- Understand how they can adapt their
personality style to enhance communication
within the team
- Create a team identity
- Produce a team 'To Do List' and agree
a plan of approach to accomplish all
tasks
- Organise a team event to promote team
morale
- Prepare a team presentation for their
line manager to demonstrate proposed
team guidelines and new customer service
standards
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