Training Toolkits: The Professional Receptionist

To provide new and experienced receptionists with the skills to create and deliver a professional service to all corporate visitors and callers.

Demonstrate the behaviours and personality traits of a professional receptionist.
Demonstrate the knowledge and skills required to be a professional receptionist.
State how important a receptionist is to his/her organisation.
Create a professional and welcoming environment for meeting and greeting visitors.
State what constitutes bad, good and exceptional visitor experiences in reception areas.
Deliver an exceptional service ensuring all visitors have positive and memorable experiences of the reception.
Analyse the quality of their existing reception service.
Identify the main differences between communicating face to face with visitors and communicating with callers on the telephone.
Identify the needs and wants of visitors and callers.
Implement a professional structure for welcoming different types of visitors at reception.
Provide a professional service when multi-tasking.
Recognise and manage the different behaviours of visitors and callers.
Develop face-to-face communication skills.
Demonstrate professional telephone skills.
Professionally represent their organisation to all visitors and callers.

	£99.00 + VAT per delegate, per training day	Book a course
	Minimum 6/maximum 9 delegates per course