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What will my employees
be able to do as a result of completing
this development programme?
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- Compare their perception of
the quality of their customer
service against feedback from
their internal and external customers
- Give examples of bad, good and
exceptional customer service
- State how the service they provide
to internal customers can affect
the service provided to external
customers
- List the customer service expectations
of both their internal and external
customers
- Complete a 'Customer Satisfaction
Development Plan' listing their
departmental strengths and challenges,
customer service aims and objectives,
potential barriers and recommended
solutions and how to measure and
evaluate the quality of their
customer service
- Take responsibility for implementing
their departmental team's Customer
Satisfaction Action Plan'
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