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What will my employees
be able to do as a result of attending
this workshop?
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- Define assertiveness
- State their 12 'Assertive Rights'
- Demonstrate assertive body language
- Define the four types of human
behaviour
- State the difference between
passive & active listening
- Give and receive constructive
feedback
- Demonstrate how to achieve a
verbal win/win outcome
- Demonstrate how to say 'No'
to others
- Conquer negative feelings
- Identify different personality
types
- Demonstrate being assertive
during a 1:1 meeting
- Demonstrate being assertive
in group discussions
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