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What will my employees be
able to do as a result of attending this workshop?
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- Punctuate written business communication
- Identify punctuation and grammatical
errors in text
- Define, identify and state the consequences
of using 'casual language' in written
business communication
- Review the quality of their written
business communication
- Identify the advantages and disadvantages
of using e-mail
- Create professional e-mails
- Identify when it is appropriate and
inappropriate to e-mail, write, telephone
or communicate face-to-face with internal/external
customers
- Create a set of standards for all
written business communication
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